ABSTRACT
A consultation is an act of discussing a certain issue between two or more parties. Consultation is considered very important especially in the context of higher education. The Novel Coronavirus 2019 (COVID-19) pandemic has shifted the education paradigm into digital dependency, including consultation management between students and academicians. However, a lack of studies has been conducted on the roles of self-efficacy towards user behavioral intention to use online consultation management systems in the aftermath of a pandemic. Therefore, the purpose of this research is to investigate the relationship between self-efficacy and user behavioral intention to use an online consultation management system. In terms of respondents, 270 students were selected based on convenience sampling. Findings were analyzed using statistical package for social sciences (SPSS) version 26 and SmartPLS version 3.2.8. Hence, this research revealed that proposed hypotheses were all supported. Self-efficacy has a positive and significant relationship with perceived usefulness and perceived ease of use. On the other hand, both perceived usefulness and ease of use were found positively influence attitude towards using online consultation management system. © 2022, Institute of Advanced Engineering and Science. All rights reserved.
ABSTRACT
Novel Coronavirus 2019 or COVID-19 has shifted the traditional face-to-face interaction into digital interaction, whereby people are meeting through online;education is no longer confined within the four walls of the classroom. Subsequently, this transformation also affected the service delivery provided by the library. Recent studies show that the usage of digital libraries increases in the aftermath of COVID-19. However, there is currently scarce literature on the factors that drive the increase of usage and its impact on users’ satisfaction behavior. Therefore, the purpose of this study is twofold;first, to investigate the level of digital libraries satisfaction in the aftermath of COVID-19 and second, to examine the factors that influence user’ satisfaction behavior on digital libraries. A quantitative research methodology was adopted;the instrument was developed by adopting previous research studies. The instrument was pre-tested, expert reviews, pilot-tested before actual data collection. Data was collected from one of the universities on the east coast of Malaysia. A total of 358 valid responses were received;responses were performed for data cleaning and coding. The findings were then analyzed using Statistical Package for Social Sciences (SPSS) version 26 and were analyzed based on descriptive and inferential analysis. The result shows that two hypotheses were accepted;digital resources quality and digital library affinity were found to have a significant and positive relationship with user’s satisfaction behavior, while digital library generic usability did not have a substantial and positive relationship with the user’s satisfaction behavior. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.